Vendor Instructions

1- What are my responsibilities as a Vendor? 

  • Stay within your boundaries. All your merchandise must stay in your booth.
  • Clean your booth weekly and after events to avoid a cleaning fee (We inspect booths at the end of each month). 
  • Remove seasonal items in a timely fashion. Rotate merchandise and keep it fresh.
  • Display a clear visible business name for easy booth identification.
  • No Consigned items (you must be the owner of all items in your booth).

 2- Do I need insurance? 

  • Yes, we highly recommend that you obtain your own business insurance for any loss you might occur. The mall is not responsible for any losses. 

3- How do I get my furniture, cushions, pillows or anything with batting sprayed? 

  • Enter it on the spray log and let the front desk know that it’s there. All sprayed items must have a yellow tag attached from management before they can be tagged for sale. The state of PA routinely inspects and enforces this, any infringements will fall back to the vendor if procedures are not followed.

4- Where do I park to unload? 

  • Parking is free in CAM’s back lot.
  • Meters are free after 4pm and on weekends.

Additional Instructions 

  • Loading Dock – move your vehicle immediately after unloading – The loading dock cannot be used as a parking spot.
  • The garage code is unique to your account- Do not share it with anyone.
  • You are responsible for all doors to be closed and secured after unloading.

5- How do I enter my inventory? 

  • Go to (vendors tab & login) and sign into Ricochet.

Click here for instructional video: 

6- What is the sale split?  

  • The mall collects 5% from every sale. 

7- When and how do I get paid? 

  • Checks are available monthly on the 1st and after the 15th.
  • Pick up your check at the counter during business hours only; the front desk staff will assist you (you will add your initials to state that you have received it). *Only front desk staff are allowed behind the counter.

8- How do I view my payment history? 

  • Go to, click on the ellipsis () on the right of the homepage to access your payment history.

9- How do I have a booth wide sale? 

  • Text (717) 388-2613 with your first and last name, sales percentage and start/end date. 

10- What can I do to promote my booth and gain more sales? 

11- How do I tag my items? 

  • You would need to purchase a Dymo 450 or 550 label printer (requirement for all vendors). They can be found on Amazon, Ebay, FBMP, Mecari, previous vendors or at
  • Label size and requirements- All items must be scannable to be sellable: The ideal label size is 2.25 x 1.25 (do not fold barcode).
  • If you have multiples of a particular item, you must accurately calculate the quantity to reflect that amount.
  • Mark firm on items over $20 that you’re not willing to give 10% with cash sale.
  • Add dimensions on furniture tags and any pertinent information.

12- What happens to my items that are brought to the register with no tags or scannable tags?   

  • They will be dated and placed in the no tag cart to retrieve. All items older than 30 days will become mall property. 

 13- How do I have a select item sale? 

  • Slash the original price on tag and choose the percentage amount from the

Department drop down box in your listing. 

14- How do we communicate and share important information? 

  • Please join The Carlisle Antique Mall Vendors Only group on Facebook.
  • Follow The Carlisle Antique Mall on Facebook and Instagram.
  • Turn on notifications for our post.
  • Please respond to questions about your items that are posted on our social media to close the sale.
  • Keep your profile up to date and read your emails.

 15- What is the best way I can communicate a problem? 

16- Does Ricochet have an App? 

17- What are the Wi-Fi Credentials at CAM? 

  • The network name for the mall area is Mall (password: BestMall)
  • The network name for the market area is Market (password:bestmarket)